Any claims are to be made within 24 hours of receipt of goods.

Claims made after this will not be considered. Claims will only be considered if the item is defective or damaged. All items are handmade and can differ from pictures.

Returns must be made within 14 days of purchase Returns are at the buyers expense. Disputed items are to be returned unopened . On receipt of the item , if we are satisfied it is a genuine fault on our part, we will issue a partial or full refund, as discussed in the initial claim notification.

This does not effect your statutory rights

 

Shipping

Orders that are sent out and unable to be delivered on 3 attempts will be returned to us by the courier. This action incurs a £36 charge made by the courier, which is out of our hands. If this occurs, the charge will be passed on to the customer